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      • Atascadero, CA
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  • REQUEST A FREIGHT QUOTE
  • ASSESSORIAL & FSC CHARGES
  • PCT Logo
  • WEST COAST LTL WINE SHIPPING RATES
  • ABOUT US
    • LOCATIONS
      • Atascadero, CA
      • Carrollton, TX
      • Napa, CA
      • Paso Robles, CA
Submit Claimpctadmin2019-11-21T22:44:29+00:00

Step 1 of 3

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  • Courtesy Checklist

    Welcome to our claim submission page. Here you can provide the details we need to process your claim quickly and accurately. We have tried to make this as simple as we responsibly can for our customers. Before we begin, here is a short checklist list of things we require to submit a completed claim.
    If you don't have everything you need you can begin a claim and save your information to finish later. Please note that submissions must be completed in full and submitted before 45 days past the shipments delivery date.

  • Let's start by getting the date of your shipment.

  • MM slash DD slash YYYY
    Tell us the exact date the shipment was received and signed for by the recipient of the freight according to the Bill Of Lading? If the freight was never delivered then please use the approximate date that the shipment was supposed to be delivered.
  • Very sorry, we do not accept claims for aged shipments delivered more than 45 days ago. All claims must be submitted within 45 days of freight delivery. Submitting a claim on a shipment past 45 days from delivery will result in a denied claim.
  • Great! This claim submission can proceed!
    Please note that all claims must be submitted here 'complete' within 45 days of freight delivery.
  • Whoooa! Hold it right there time traveler! I'm sorry, we don't process claims for shipments that have not delivered yet. Please select a shipment date that has already occurred in this space time continuum.
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  • Let's proceed with your claim. Now we need some contact information so we credit the correct account.
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  • OK {Name of Person Submitting Claim (First):9.3}, now we need some specific details about your claim.

  • # of MISSING CASESWINE TYPEVINTAGE**PRICE PAID \PER CASE 
    *Please use the (+) to add more wine types or vintages.
    **(PRICE PAID) To process claims we require the proof of purchase price. In other words, we need to know what you paid for the goods, we do not need to know what you charge for the goods. Documented proof of purchase price is required to process a claim.

    Do not include any bottles you have already claimed in the Missing Cases section.

  • # of MISSING BOTTLESWINE TYPEVINTAGE**PRICE PAID \PER BOTTLE 
    *Please use the (+) to add more wine types or vintages.
    **(PRICE PAID) To process claims we require the proof of purchase price. In other words, we need to know what you paid for the goods, we do not need to know what you charge for the goods. Documented proof of purchase price is required to process a claim.

  • # of DAMAGED BOTTLESWINE TYPEVINTAGEDAMAGE TYPE**PRICE PAID \PER BOTTLE 
    *Please use the (+) to add more wine types or vintages.
    **(PRICE PAID) To process claims we require the proof of purchase price. In other words, we need to know what you paid for the goods, we do not need to know what you charge for the goods. Documented proof of purchase price is required to process a claim.

  • Please account for all missing or damaged product only. We do not provided restitution for any service fees or 'cost of doing business' type fees incurred by warehouse services; cleaning fees, stocking fees, repack fees, packaging fees, restocking fees, In\out fees, reship fees, etc. We will only consider claims for damaged or missing freight. Claiming anything else that is not freight will result in delay and\or denial of claim.

  • Drop files here or
    Accepted file types: jpg, jpeg, png, gif, pdf, Max. file size: 15 MB, Max. files: 20.
      If you don't have proof of your claim from our driver in the form of an "OSND Form" or "Signed BOL Notation" then we will need photos of the damage to responsibly accept your claim. We may only approve claims on individual damaged goods that are clearly visible in the photos you provide. Please supply clear images of all damaged product. All individual damaged products must be visible. For example, closed cases do not adequately show individual damage, cases must be open and individual product damage visibly demonstrated in images. Any damaged product or damage not visible in images will result in a reduced claim or denial of claim. We may require a representative have access to inspect damaged goods before restitution can be issued.
    • Drop files here or
      Accepted file types: jpg, jpeg, png, gif, pdf, Max. file size: 10 MB, Max. files: 15.
        We require you upload a BOL for the shipment in question. Please highlight or circle the goods you are submitting a claim on, this will expedite processing.
      • Drop files here or
        Accepted file types: jpg, jpeg, png, gif, pdf, Max. file size: 10 MB, Max. files: 15.
          To process claims we require a legible proof of purchase price. In other words, we need to know what you paid for the goods, we do not need to know what you charge for the goods. Documented proof of purchase price is required to process a claim. To expedite your claim, please highlight or circle the goods you are submitting a claim on.
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