Portal LogIn Information

Have Questions About the Portal?

You can simply click the Customer Portal button at the bottom of the website home page. This will take you to the login page where you will need a registered email address and password to access your shipment statuses.

  1. Contact our orders department at [email protected] and ask them to add your email to our list. If you order from multiple companies, be sure to let the orders department know all the companies you would like access to.
  2. You may use a general email address if you would like more than one user to have the same access, or, each user can have their own access. It’s your choice.
  3. Once your email address is registered with our orders department, you can enter that email and hit the “Forgot Password” link on the login page. A reset link will be sent to your email. The email will come from [email protected].
  4. BE SURE TO CHECK YOUR SPAM/JUNK FOLDER FOR THE EMAIL IF YOU DO NOT RECEIVE IT.
  5. If you are having issues with logging in please try clearing cookies and browsing data on your browser.

  1. When you log into the portal the Date Range shows all of your orders for all of the companies you have registered your email with. You can change the date range by clicking on the field box.
  2. The Ordered By field will allow you to show orders by individual company. Just click on the field box to show your list of companies.
  3. The Search By field allows you to find orders by PRO#, your PO or other reference number, shipper or consignee. Just click on the field box to show your options. Click on the Clear button to erase the search by field.
  4. Once you choose a search by type enter the number/name/reference in the Please type to search box next to the search box. You can use just part of the number/name/reference in that field. Then click the Search
  5. If the order has been picked up but not yet delivered, you will see the Last Spotted In field populated. This lets you know where the order is in our freight system. This field is blank for orders not yet picked up or already delivered.
  6. Once your order has been picked up or delivered, both the planned and actual date columns will populate. In the Delivery Status column you can filter for different order statuses.

  1. Yes! Just click the Create button on the upper right side of the screen to take you to the Create Shipment form. There are required and optional fields on this form. Required information includes:
    1. Ordered by – your company name
    2. Bill to – to whom we should bill the shipment
    3. PO or reference # – your internal reference for the order
    4. Shipping from – the company name and requested pick up date are required, the remaining fields are optional
    5. Shipping to – the company name and requested delivery date are required, the remaining fields are optional
    6. Commodity/Dimensions – the type of commodity, number of cases or pieces and shipping temperature are required, the other fields are optional

2. Just click SHIPMENTS at the upper right when you want to return to your orders list.

3. New orders will show on your portal once the orders department has had a chance to review them.